Privacy Policy

1. Scope

This Privacy Policy explains how WeldInspect Pro processes personal data through the website, trial forms, application, billing, support, analytics and related services. It applies to visitors, trial users, customer users, administrators and business contacts.

2. Roles

For account, billing, website, analytics and support data, the provider generally acts as controller. For personal data uploaded by customers into a tenant, including names of welders, inspectors, coordinators, contact persons, signatures, photos or documents, the customer generally acts as controller and the provider acts as processor under the Data Processing Agreement.

3. Personal data processed

• identity and contact data such as name, email, company, phone and role;
• account data such as login identifiers, tenant membership, permissions and audit logs;
• billing data such as subscription, invoice, payment status and transaction references;
• usage data such as pages, events, device data, IP address, session information and security logs;
• support and communication data;
• Customer Data submitted into the Platform, which may include inspection records, project contacts, photos, uploaded documents and quality records.

4. Purposes

Personal data is processed to provide the Platform, create and administer accounts, enable trials, process billing, generate reports, provide support, improve security, monitor performance, communicate with customers, comply with law, prevent misuse and improve the service.

5. Legal bases

Where GDPR applies, processing may be based on contract performance, legitimate interests, legal obligations, consent and, where applicable, the customer's instructions as controller. Legitimate interests include security, fraud prevention, service improvement, B2B communication, analytics and enforcement of terms.

6. Cookies and analytics

The website and app may use cookies, local storage and analytics technologies to operate sessions, remember preferences, measure conversion, monitor reliability and improve the Platform. Non-essential analytics or marketing cookies may be subject to consent requirements depending on jurisdiction.

7. Sharing and sub-processors

Personal data may be shared with hosting providers, database providers, payment processors, email delivery providers, analytics providers, monitoring tools, support tools, professional advisers and authorities where legally required. Payment processing may involve Mollie or another payment provider. The provider remains responsible for engaging sub-processors under appropriate contractual safeguards where GDPR applies.

8. International transfers

Data may be processed in the European Economic Area and other countries where service providers operate. Where GDPR applies and data is transferred outside the EEA without an adequacy decision, the provider will use appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms where required.

9. Retention

Data is retained for as long as necessary for the purposes described above, including service delivery, account administration, legal compliance, audit, dispute resolution, security and backup. Customer Data may be deleted after termination or inactivity subject to contractual, legal and technical retention periods.

10. Security

The provider uses reasonable technical and organisational measures designed to protect personal data, including access controls, tenant separation, encrypted transport, monitoring, backups and administrative controls. No online service can guarantee absolute security.

11. Data subject rights

Depending on jurisdiction, individuals may have rights to access, rectification, erasure, restriction, portability, objection and withdrawal of consent. Where the provider acts as processor, requests relating to Customer Data should be directed to the customer controller, and the provider will assist as required by the DPA.

12. Children's data

The Platform is intended for business and professional use and is not directed to children. Customers must not knowingly submit children's personal data unless lawful and necessary for a documented business purpose.

13. Automated decisions

The Platform may calculate statuses, scores or workflow indicators based on Customer Data. These are workflow aids and are not intended to produce legally binding automated decisions about individuals.

14. Changes

This Privacy Policy may be updated from time to time. Material changes will be communicated through the website, application or other reasonable means.

15. Contact

Privacy questions and data protection requests can be submitted through the contact or support channels listed on the WeldInspect Pro website or in the application.