Terms of Service

1. Parties and applicability

These Terms of Service govern access to and use of WeldInspect Pro, including the web application, mobile views, APIs, reports, exports, templates, trial flows, subscription features and related services. The provider is the WeldInspect Pro contracting entity identified in the applicable order form, checkout record, invoice, account page or written agreement. The customer is the legal entity or person creating, buying or using a tenant account.

By creating an account, starting a trial, using the application, accepting an order, paying an invoice or clicking an acceptance checkbox, the customer agrees to these Terms. If the user acts on behalf of an organisation, that user confirms that they have authority to bind that organisation.

2. Definitions

• Platform means WeldInspect Pro and related services.
• Tenant means the customer-specific workspace, database context or account environment.
• Customer Data means data submitted to the Platform by or for the customer, including projects, weld records, inspection records, photos, documents, materials, WPS/WPQR references, reports and user data.
• Reports means generated PDF, Excel, ZIP or other exports, including Weld Compliance Reports and CE dossier outputs.
• Order means a checkout, subscription, invoice, order form or written commercial agreement.

3. Service scope

The Platform provides digital tools for project management, weld tracking, inspection workflows, evidence capture, standards-oriented templates, reporting and compliance documentation support. Features may include projects, assemblies, welds, inspections, photos, documents, master data, dashboards, billing, superadmin functions, tenant management and PDF reporting.

The Platform is a workflow and documentation tool. It does not certify welds, structures, products, CE conformity, EN 1090 compliance, ISO 3834 compliance, ISO 5817 acceptance, AWS/ASME/API compliance or legal compliance by itself.

4. Customer responsibilities

The customer is solely responsible for:

• ensuring that all project, welding, inspection, material and compliance data entered into the Platform is accurate, complete and lawful;
• selecting appropriate standards, execution classes, acceptance levels, templates and inspection criteria;
• appointing qualified personnel, including welding coordinators, inspectors, engineers and reviewers where required;
• reviewing, validating and approving all reports before external use;
• complying with EN 1090, ISO, AWS, ASME, API, CE, building, product safety, labour, export, tax and sector-specific rules that apply to the customer;
• maintaining any legally required original records outside the Platform where applicable;
• ensuring that uploaded photos and documents do not infringe rights or contain unlawful content.

5. Accounts, access and tenant administration

The customer must keep login credentials confidential and must promptly notify the provider of suspected unauthorised access. Administrators are responsible for inviting users, removing users, assigning roles, controlling permissions and ensuring that users are authorised to access the tenant. The provider may suspend or restrict accounts to protect the Platform, comply with law, prevent misuse or address non-payment.

6. Trials, onboarding and demo data

Trials may be offered for evaluation. Trial access may be limited in time, capacity, features, exports, support or storage. Demo projects, example welds and example inspection data may be created automatically. Demo data is provided for learning and must not be treated as professional advice, certification evidence or a real project record.

7. Subscriptions, billing and taxes

Paid use is subject to the applicable Order and Billing & Refund Policy. Unless stated otherwise, subscriptions renew automatically for the selected billing period. Fees are exclusive of VAT, sales tax, withholding tax, duties and similar charges unless expressly stated. The customer is responsible for applicable taxes, except taxes on the provider's income.

Payments may be processed through Mollie or another payment service provider. Payment processing may be subject to third-party terms, risk checks, refunds, chargebacks and settlement rules.

8. Reports, exports and evidentiary use

Reports are generated from Customer Data available at the time of export. The customer must verify reports before signing, submitting, sharing, archiving or relying on them. The provider does not guarantee that a report will be accepted by any notified body, client, regulator, auditor, court, insurer or certification body.

Generated filenames, timestamps, audit trails and evidence registers are convenience features and do not replace customer-controlled quality assurance, document control or legal archiving obligations.

9. Standards, templates and professional disclaimer

Standards references, inspection templates, checklists and acceptance labels are provided as configurable workflow support. They may be incomplete, out of date, jurisdiction-specific or unsuitable for a particular project. The customer must verify the current official standard, contract specification, project requirement and applicable law before use.

The Platform does not provide engineering, legal, certification, inspection, welding coordination, notified body, insurance or regulatory advice.

10. Customer Data and privacy

Customer Data remains owned by the customer or its licensors. The provider receives a limited right to host, process, transmit, back up, secure, analyse and display Customer Data as necessary to provide, maintain, support and improve the Platform. Personal data processing is governed by the Privacy Policy and, where applicable, the Data Processing Agreement.

11. Confidentiality

Each party must protect the other party's non-public business, technical, security, commercial and project information using reasonable care and may use it only for the purposes of the relationship. Confidentiality obligations do not apply to information that is public, already known, independently developed, lawfully received from a third party or required to be disclosed by law.

12. Security

The provider will use reasonable technical and organisational measures designed to protect the Platform and Customer Data. No system is perfectly secure. The customer must use strong passwords, appropriate access controls, device security and internal procedures.

13. Availability, maintenance and changes

The provider may modify, improve, remove, replace or discontinue features to maintain security, performance, legal compliance or product quality. Planned and emergency maintenance may temporarily affect availability. Service availability terms and disclaimers are described in the Service Availability & Inspection Disclaimer.

14. Acceptable use

The customer and users must comply with the Acceptable Use Policy. The provider may suspend or remove access, data or content that violates law, infringes rights, creates security risk, harms the Platform or breaches these Terms.

15. Intellectual property

The Platform, software, design, workflows, documentation, logos, brand elements, templates and non-customer content are owned by the provider or its licensors. No rights are transferred except the limited right to use the Platform during the subscription or trial. Feedback may be used without restriction or compensation.

16. Third-party services

The Platform may integrate with hosting, payment, analytics, email, storage, identity, PDF, monitoring or other third-party services. The provider is not responsible for third-party services outside its control. Use of third-party services may be subject to separate terms.

17. International use

The Platform may be accessed internationally, but the customer is responsible for complying with local laws, sanctions, export controls, construction regulations, product safety rules, tax rules, data protection rules and professional licensing requirements. The provider may restrict access from jurisdictions, persons or uses that create legal, security or commercial risk.

18. Warranties and disclaimers

The Platform is provided on an “as is” and “as available” basis to the maximum extent permitted by law. The provider does not warrant uninterrupted operation, error-free reports, legal compliance, certification acceptance, audit acceptance, project suitability, fitness for a particular purpose or that all defects will be corrected.

19. Limitation of liability

To the maximum extent permitted by law, the provider is not liable for indirect, incidental, special, punitive or consequential damages, loss of profit, loss of revenue, loss of goodwill, production downtime, project delay, certification delay, regulatory penalties, loss of data caused by customer acts, or third-party claims arising from customer use of reports or project decisions.

Except for amounts that cannot lawfully be limited, the provider's total aggregate liability for all claims relating to the Platform is limited to the fees paid by the customer for the affected service during the twelve months before the event giving rise to the claim, or EUR 100 if no paid subscription exists.

20. Indemnity

The customer must defend and indemnify the provider against claims, losses, fines, costs and expenses arising from Customer Data, unlawful use, breach of these Terms, breach of professional duties, misuse of reports, customer project decisions, customer failure to comply with standards or law, or infringement caused by uploaded content.

21. Suspension and termination

The provider may suspend or terminate access for material breach, non-payment, security risk, unlawful use, sanctions risk, insolvency or discontinuation of the service. The customer may stop using the Platform and may cancel subscriptions as described in the Billing & Refund Policy. After termination, access may be disabled and data may be deleted after applicable retention periods unless export or retention is required by law or agreed in writing.

22. Governing law and venue

Unless a written Order states otherwise, these Terms are governed by the laws of the Netherlands, excluding conflict of law rules. The courts of the Netherlands have exclusive jurisdiction, except where mandatory consumer or local laws require otherwise.

23. Changes to these Terms

The provider may update these Terms from time to time. Material changes will be communicated through the website, app, account notice or email where reasonably practical. Continued use after the effective date means acceptance of the updated Terms.

24. Contact

Questions about these Terms can be submitted through the contact, demo or support channels listed on the WeldInspect Pro website or in the application.